Privacy Policy


Last updated: 04.24.2024


Crate Connect Inc. (“Crate Connect”, “us”, “we”, or “our”) owns and operates the Crate Connect Website, (the “Website”).


Crate Connect respects the privacy of its Users (“you” or “your”) and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and how it is protected.


This Privacy Policy is incorporated by reference in the Terms of Use (the “Agreement”). Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in the Agreement.


Please note that your use of the Website constitutes your agreement to follow and be bound by the terms of the Agreement and the Privacy Policy. If you object to anything in the Agreement or the Privacy Policy, do not use the Website.


1. Consent


By using, viewing or accessing the Website, you expressly consent to the collection, use and disclosure of information in accordance with this Privacy Policy.


Further, whenever you provide information to Crate Connect or contact Crate Connect through other means, you consent to the collection, use and disclosure of that information in accordance with the provisions of this Privacy Policy.


2. Changes to the Privacy Policy


This Privacy Policy is subject to change and may be updated by Crate Connect, at its sole discretion, from time to time. We will notify you of any changes by posting the new policy on the Website and/or by any other method of notice we see fit, including by email.


Accordingly, please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy will be effective immediately upon posting the amended privacy policy to the Website. If you do not accept the amendments, you are required to stop using the Website. Any use of the Website after the amended privacy policy has been posted will constitute acceptance of said amended privacy policy.


Should we make any significant changes to the way we collect, use, share, and protect your Personal Information, we will let you know by posting notices on our Website and by sending you an email explaining the change.


3. Information Collection and Use


We collect different types of data (collectively, “Data”), described below, to provide and improve our Products, Services and our Website.


i. Personal Information


While using the Website, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personally identifiable information is information that can be used on its own, or with other information to identify, contact or locate an individual. It does not include non-personal information like business information or generic information common to many individuals.


Crate Connect collects Personal Information only if you voluntarily choose to share such information with Crate Connect. In order to access Tracks, however, we may require that you furnish Personal Information, for example, in the course of registering or making payment for a Subscription. When you do so, you authorize us to collect, access, manage and retain that information, which may include, but is not limited to:


• your first and last name;
• your e-mail address;
• your billing address;
• your telephone number;
• your credit card information.


ii. Other Data


We also collect, access, manage and retain data other than Personal Information. These other types of data, described below, do not permit direct association with any specific individual.


Usage Data


We may collect and retain information related to your use of and access to the Website (“Usage Data”). The following is a non-exhaustive list of the Usage Data which may be collected:


• dates and times of visits to the Website;
• Subscription(s) purchased;
• duration of visit to the Website;
• frequency of visits to the Website;
• frequency of interaction with Tracks;
• frequency of your use of various features of the Website;
• devices used to visit our website;
• Tracks downloaded;
• device identifiers, such as device type, browser type and version, operating system; and
• your IP address.


We do not intend to collect any personal data relating to your racial, ethnic, or religious denominations. Please do not at any time provide us with such information. Our purpose in processing your data, when necessary, is to assist us in allowing you to effectively use our Website. In the event that we desire to process your Personal Information for any other purpose where we are not able to rely on any other legal basis for processing under applicable law, we will ask for your consent.


We reserve the right to process your data as necessary to comply with legal requirements which we may be subjected to, including cooperating with authorities upon due request and for accounting and tax requirements. Additionally, we reserve the right to process your data for any other purposes compatible with any of the purposes listed above.




We collect anonymous information from Users of our Website through the use of cookies.


Cookies are small text files sent by us to your computer, and from your computer or mobile device to us each time you visit the Website. When accessing the Website through an Internet browser, you can manage your cookie settings to accept or reject cookies, or simply notify you each time a cookie is set by a website you visit. You can also accept or reject some or all cookies when you visit our Website in the banner that appears at the bottom of  Please note, if you do not accept cookies, you may lose certain functionality of our Website.



We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic.

4. Use of Data


Crate Connect may collect, access, manage and retain Data, including Personal Information, for purposes such as to:


• provide and maintain our Website;
• notify you about changes to our Website;
• allow you to participate in interactive features of our Website, when you chose to do so;
• provide customer support and respond to your inquiries;
• administer promotions, when you provide your consent to be entered into such programs;
• perform analyses or gather valuable information so that we can improve our Website;
• monitor the usage of our Website;
• detect, prevent and address technical issues;
• maintain data security and user privacy; and
• understand your engagements with our advertising outside of our Website and the source(s) from which you were referred to our Website.



If and when you are granted a Subscription, you will be added to our mailing list and begin receiving our weekly e-mails. You can unsubscribe from this list at any time by clicking the “UNSUBSCRIBE” link found at the bottom of each weekly e-mail.


5. Disclosure of Data


We reserve the right to use and disclose Personal Information to:


• comply with applicable laws and regulations;
• comply with governmental requests;
• protect against legal liability;
• prevent or investigate possible wrongdoing in connection with use of the Website or Crate Connect Content;
• protect the personal safety of Users or the public; and
• protect the rights and property of Crate Connect and its Users, sponsors, providers, or licensors.


If Crate Connect is legally compelled to disclose your Personal Information, it will only disclose the minimum amount necessary to meet our legal obligation.


6. Third-Party Links and Partners


The Website may contain hyperlinks or references to third party materials, partners or websites (collectively, “Third-Party Links”). Any such embedment, hyperlink or reference is provided for your convenience only. The display on the Website of any third-party website, or hyperlink or reference to any third-party website does not constitute an endorsement of such third party’s website or products. We have no control over Third-Party Links and accept no responsibility or liability for the manner in which these organizations operate, collect, use, disclose or secure and otherwise treat your Personal Information. Your use of Third-Party Links may be governed by the terms and conditions of that third-party site.


For example, we employ third-party companies, Stripe and PayPal, to process payment and complete the purchase and sale of Subscriptions. Information shared for the purpose of paying for Subscriptions is shared directly with the third-party and is subject to the privacy policy and by the terms and conditions of that third-party.


We strongly advise you to read the terms and conditions and privacy policies of any third-party websites. Crate Connect expressly disclaims any liability, damage or loss, directly or indirectly, alleged or derived from providing Personal Information to any third-party websites. Further, Users hereby agree to hold Crate Connect harmless from any liability that may result from Users sharing their own Personal Information with third-party websites linked to or referenced within the Website.


7. Security of Data


Crate Connect utilizes standard security protocols and commonplace security mechanisms to secure your information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your Personal Information for improper purposes.


8. Data Transfer


In some cases, your Personal Information and data that we collect and manage may be transferred to, maintained on and processed by computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.


We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and Canadian law.


Your consent to this Privacy Policy represents your agreement to that transfer.


9. Business Affiliates


Crate Connect reserves the right to transfer, sell or distribute all information collected through the Website to an affiliate, subsidiary, or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock.


We will use our best efforts to ensure that the new entity follows this Privacy Policy with respect to your Personal Information and to the extent required by applicable law.


10. Minors


We absolutely do not purposefully collect personal data from anyone under the age of 18. If you are a minor, you may use our Website only with the consent and involvement of a parent or guardian.


11. Updating and Deleting your Data


You have the right to access and review your personal Data, including Personal Information, that is stored by us/on our Website (“your Data”). You may request a copy of your Data by e-mail to [email protected].


In certain situations, we may not be able to provide you with access to all the Personal Information stored by us about you. Where access to some of that information is denied, we will provide you with the reason why. For example, we may deny access to information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons, and/or information that is subject to solicitor-client or litigation privilege.


You may also request that your data be deleted, including Personal Information, by emailing [email protected].


Generally, Personal Information will generally be retained only for as long as necessary to fulfill the purpose(s) for which it was collected. Personal Information may be retained for a longer period (a) with your consent or (b) where required by law.


12. Contact Us


If you have questions or concerns regarding your Personal Information and this Privacy Policy, or to update, correct or delete your Personal Information, please contact us at [email protected].